Refund policy

 

Return & Refund Policy (MagPlateX)

 


 

1) Pre-Orders

 


Pre-order items may be cancelled for a full refund any time before the order ships.


Once a pre-order ships, it follows the same return rules as in-stock orders (below).

 

 

 

2) In-Stock Orders (Normal Sales)

 


We accept returns within 7 days of confirmed delivery for items that are:

 

  • Unused and uninstalled

  • In original packaging

  • In resalable condition

 

 

 

 

3) Return Authorization (RA) Required

 


All returns require a Return Authorization (RA) number. Returns sent without an RA number may be refused or delayed.


To request an RA number, email support@magplatex.com within 7 days of confirmed delivery with:

 

  • Order number

  • Reason for return

  • Photos of the item and packaging (if applicable)

  • Confirmation the item is unused/uninstalled

 

 

 

 

4) Return Shipping

 

 

  • Return shipping is the customer’s responsibility, unless the item arrived damaged/defective or we sent the wrong item.

  • We strongly recommend using tracked shipping. We are not responsible for lost return packages.

 

 

 

 

5) Not Eligible for Return

 


The following are not eligible for return/refund:

 

  • Items that have been installed, used, or show signs of installation

  • Return requests made after 7 days from confirmed delivery

  • Items missing original packaging or accessories

  • Returns sent without an RA number

 

 

 

 

6) Refunds

 


Once your return is received and inspected:

 

  • Approved refunds are issued to the original payment method

  • Original shipping fees are non-refundable (unless we made an error)

  • Refund timing depends on your bank/payment provider

 

 

 

 

7) Damaged, Defective, or Incorrect Items

 


If your order arrives damaged, defective, or incorrect, email support@magplatex.com within 48 hours of delivery with photos of:

 

  • The product

  • The packaging

  • The shipping label

 


We’ll repair, replace, or refund depending on the situation.

 

 

 

8) Compatibility / Fitment

 


MagPlateX works across many vehicles, but fitment varies by model.

Returns due to compatibility are accepted only if the product is unused/uninstalled and within the return window. If you’re unsure before ordering, please use our Compatibility Check.